GDPR Compliance
Your data protection rights under the General Data Protection Regulation
Our Commitment to Data Protection
leaf-ferret is committed to protecting the privacy and security of your personal data. Although we are based in Canada, we extend GDPR-level protections to all users, including those in the European Economic Area (EEA).
Legal Basis for Processing
We process personal data under the following legal bases:
- Consent - When you explicitly agree to data processing, such as subscribing to communications
- Contract - When processing is necessary to fulfill our educational services
- Legitimate Interest - When processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal Obligation - When we are required to process data to comply with applicable laws
Your Rights Under GDPR
If you are located in the EEA or if GDPR applies to you, you have the following rights:
Right of Access
You have the right to request a copy of the personal data we hold about you. We will provide this information within 30 days of your request.
Right to Rectification
You have the right to request correction of any inaccurate personal data we hold about you, or completion of incomplete data.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, including:
- When the data is no longer necessary for its original purpose
- When you withdraw consent (where consent was the legal basis)
- When you object to processing and there are no overriding legitimate grounds
Right to Restriction of Processing
You have the right to request that we restrict processing of your data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Account information - Retained while your account is active and for 3 years afterward
- Course records - Retained for 7 years for certification verification
- Marketing preferences - Until you withdraw consent
- Analytics data - Aggregated and anonymized after 26 months
International Data Transfers
As a Canadian company, data may be processed in Canada. Canada has been recognized by the European Commission as providing adequate protection for personal data. We also implement additional safeguards including:
- Standard contractual clauses with service providers
- Data processing agreements with all third parties
- Encryption of data in transit and at rest
Data Security Measures
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of sensitive data
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
- Incident response procedures
Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:
- Notify the relevant supervisory authority within 72 hours
- Notify affected individuals without undue delay where the breach is likely to result in high risk
- Document all breaches, including those that do not require notification
Exercising Your Rights
To exercise any of your rights, please contact us using the details below. We may need to verify your identity before processing your request. We will respond to legitimate requests within 30 days.
Complaints
If you are not satisfied with how we handle your data or your rights request, you have the right to lodge a complaint with a supervisory authority. For EEA residents, this would be the data protection authority in your country of residence.
Contact Our Data Protection Team
For questions about GDPR compliance or to exercise your rights:
leaf-ferret - Data Protection
250 University Avenue, Suite 400
Toronto, ON M5H 3E5
Canada
Email: [email protected]